Growth Guarantee

1. The promise

We guarantee execution, not fantasy outcomes. Specifically: your calendar ships, your reporting arrives on the agreed date, and every asset is human-reviewed before it carries your name. If we miss those commitments for reasons within our control, the remedy below applies automatically — you do not have to negotiate for it.

2. What is covered

• First full month: if we deliver fewer than the committed production volume for your plan for reasons within our control, the shortfall is credited on your next invoice.
• Consecutive missed delivery dates: if two consecutive committed production dates pass without delivery and without a client-side cause, that month’s retainer is credited in full.
• Reporting: if a monthly reporting pack is more than 3 business days late, a 10% service credit for that month is applied automatically.
• Audit turnaround: if your written Growth Audit is not delivered within 2 business days of a complete application, you may request a Paid Ads Rescue Audit at no charge.

3. What is not covered

• Revenue, follower, view, ranking or conversion figures — we never guarantee specific numbers, and you should be wary of anyone who does.
• Delays caused by late approvals, missing access, changed direction, or third-party platform outages, policy changes or removals.
• Ad spend efficiency, which depends on budget, offer, market and platform conditions outside our control.
• Events beyond reasonable control: force majeure, platform downtime, legal restrictions or account suspension not caused by us.
• Work outside the agreed scope, which is quoted separately.

4. How to claim

• Email partners@ofkofficial.com with the engagement name, the commitment missed and the dates involved.
• We acknowledge within 1 business day and confirm or deny within 3 business days.
• Approved credits appear on your next invoice, itemised, with the reason stated.
• Nothing in this guarantee limits rights you have under your signed agreement or applicable law.

5. Credits and limits

Credits are applied to future invoices and are not payable as cash. Service credits under this guarantee and under the Service Level Agreement are separate and cannot be stacked for the same incident, though the greater remedy applies. Total credits for any single month are capped at 100% of that month’s retainer.

6. Relationship to the SLA

This guarantee covers delivery and honesty of execution. The Service Level Agreement covers response times, availability, escalation and reporting cadence. Where an incident touches both documents, the SLA sets the process and this guarantee sets the remedy.

7. Duration

The guarantee applies for as long as your engagement is active, including the 3-month initial term, and for 30 days after it ends for work delivered during the engagement.

8. Contact

Guarantee claims and questions: partners@ofkofficial.com · ZENITHIA LLC, New Mexico, USA.